


Frequently Asked Questions (FAQs)
Where to track my order?
Using the “Tracking My Order” tool on our website, you can track your order using the tracking number you received for your order. But you can also use your order number and email address used when ordering.
How do I contact your customer service?
For any questions or assistance, our dedicated customer service team is here to help. Contact us easily by emailing support@buysimple.co.uk or filling out the contact form on our website. We're committed to providing fast and reliable support.
What if I made a mistake in my shipping address when placing the order?
Within the first 24 hours, we can do any corrections to the order, so it’s very important for you to send us an email with the right shipping address so we can change it ASAP.
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Free Shipping
Enjoy complimentary shipping on all orders, delivering your style straight to your doorstep.
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Easy Returns
Hassle-free returns for a seamless shopping experience – because your satisfaction matters.
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30-Day Returns
Change of mind? No worries! Return your items within 30 days for an exchange or refund.